Privacy Policy
Your privacy matters to us at PoliteSignalBay
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather information you choose to share. This may include your name, company name, email, phone, delivery addresses, and any specific floral requirements. Payment details are collected when you place orders, and are handled securely by our payment partners.
For corporate clients, we may also obtain extra business details like company registration information, preferred delivery timelines, and budget expectations to tailor our service to your corporate needs.
Our site automatically gathers technical data when you visit, such as IP address, browser, device specifics, and your navigation on the site. We use this to enhance performance and learn how clients discover our offerings.
How We Use Your Information
We mainly use your information to complete orders and deliver top-notch service, including handling orders, coordinating deliveries, designing customized arrangements, and communicating about your service needs.
We also leverage data to enhance our services and site experience, helping us identify the most valued corporate floral offerings for our clients and how we can better support businesses in United Kingdom.
Information Sharing and Disclosure
PoliteSignalBay is committed to your privacy and does not sell personal data to third parties. We disclose information only as needed to deliver our services or when required by law.
We may share necessary information with trusted partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your data and use it only for the services they perform for us.
We may disclose information when required by law, a court order, or a governmental request. We may also share information to safeguard our rights, property, or safety, or the safety of customers and employees.
Data Security Measures
We handle the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to shield it. This includes secure storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we implement robust security measures, no method of data transmission over the internet is completely secure. We continuously update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: 3 years after the last service interaction
- Payment records: seven years to meet tax and accounting obligations
- Website analytics data: 26 months for analysis to improve the service
- Marketing communication preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can adjust cookie preferences in your browser. However, turning off some cookies may impact how the site functions. For detailed details about our cookie practices, please read our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only PoliteSignalBay and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any external sites you visit through links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
PoliteSignalBay Privacy Team
12 Tranquil Terrace, London
London, United Kingdom SW3 2AZ
Email: [email protected]
Phone: +44 20 7946 1234
For privacy-related inquiries, please include "Privacy Request" in your subject line and supply as much detail as you can about your request. We strive to respond to all privacy inquiries within 5 business days.